Terms of Use

These terms set the rules for using the Forcefield website. Please read them before you use our site. 

Forcefield is a trading name of The Keyholding Company Limited, a company incorporated and registered in England and Wales with company number 03538605, whose registered office is at 28 Kirby Street, London, EC1N 8TE (we, us, our). 

To contact us, email enquiries@forcefield.co or call us on 0370 770 6886. 

By using our site, you accept these terms and agree to comply with them. If you do not agree, you must not use our site. 

These terms also apply alongside: 

• our Privacy Policy, which explains how we use your personal data; and 
• our Cookie Policy, which explains the cookies on our site. 

Our security services (including keyholding, alarm response, patrols, guarding, property checks, systems installation and monitoring, risk consultancy and vacant property protection) are provided under a separate written agreement or our Business Client Terms and Conditions. Nothing on our site forms part of that agreement unless it says so. 

We may change these terms from time to time. Please check them each time you use our site. These terms were last updated on 1st September 2026.

We may update or change our site at any time to reflect changes to our services, our users' needs or our business. Our site is free to use. We do not guarantee it will always be available or uninterrupted, and we may suspend, withdraw or restrict it for business or operational reasons. 

Clients can sign in to our Client Platform from our site. Your use of the Client Platform is also governed by your agreement with us. 

You must keep your sign-in details confidential and not share them. Tell us promptly via enquiries@forcefield.co if you think someone else knows them. We may disable sign-in details if we reasonably believe these terms have been breached. 

We own, or are licensed to use, all intellectual property rights in our site and its content, including text, graphics, logos and the Forcefield name. All rights are reserved. 

You may view, print or download extracts of our site for your own personal or internal business use. You must not modify, copy or reuse any text, images or graphics for commercial purposes without our prior written consent. 

Forcefield is our registered trade mark in the United Kingdom. You must not use the Forcefield name or logo without our approval. 

You must not use any robot, scraper or other automated tool to access, copy or collect content or data from our site, including to develop or train AI systems or models. This is an express reservation of our rights. 

You may link to our home page if you do so fairly and lawfully, and in a way that does not damage our reputation or suggest any association or endorsement by us that does not exist. You must not frame our site on another website. We may withdraw this permission at any time. 

We do not guarantee that our site is secure or free from bugs or viruses. You should use your own virus protection. 

You must not knowingly introduce viruses or other harmful material, try to gain unauthorised access to our site or its servers, or attack our site in any way. Doing so may be a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant authorities and your right to use our site will end immediately. 

The content on our site is for general information about Forcefield and our services only. Our site is aimed at people and businesses in the United Kingdom. It is not security advice and does not commit us to provide any service, response time or coverage. Please contact us for advice on your own property or premises. 

We take reasonable care to keep our site up to date, but we make no promise that its content is accurate, complete or current. 

Where our site links to third-party websites (for example, accreditation bodies), those links are for your information only. We have no control over those sites and are not responsible for them. 

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Our liability for the services we provide to you is set out in your agreement with us. 

If you are a business: we exclude all implied terms relating to our site and its content. We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising from use of, or inability to use, our site, or reliance on its content. In particular, we will not be liable for loss of profits, sales, business, revenue, anticipated savings, opportunity, goodwill or reputation, business interruption, or any indirect or consequential loss. 

If you are a consumer: we provide our site for domestic and private use only and have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. If defective digital content we supply damages your device or digital content because we failed to use reasonable care and skill, we will either repair the damage or pay you compensation. 

We will only use your personal information as set out in our Privacy Policy.

These terms are governed by the law of England and Wales. 

If you are a consumer, the courts of England and Wales will have jurisdiction, except that if you live in Scotland or Northern Ireland you may also bring proceedings there. 

If you are a business, these terms and any dispute or claim (including non-contractual disputes or claims) are subject to the exclusive jurisdiction of the courts of England and Wales. 

If you have difficulty using our site, please contact enquiries@forcefield.co and we will try to help.