Alarm Response Services
Commercial alarm response services delivered across 99.8% of UK postcodes. When your alarm activates, an SIA licensed officer attends, assesses the situation and stays until your site is secure.
Leave alarm response to the experts and keep your staff safe, day or night.
SIA-licensed officers respond to your alarms, keeping your insurers happy and your staff out of harm’s way. With a nationwide network of security partners, a digital booking platform and a 24/7 team you can rely on, your business stays safe and you stay in control.
- 99.8% UK postcodes covered
- 107,000 Alarms attended last year
“Forcefield have provided us alarm response and last-minute guarding services as far south as the Isle of Wight and as far north as Arbroath. They have never let us down.”
Why us
Faster response
Faster responseWith more partners and operating bases than any other company in the UK, we are well placed to get to any property in your portfolio fast and you only have one point of contact to manage.
Verified officers
Verified officersOfficers sent to your site are always fully trained, SIA-licensed, vetted to BS 7858 and employed by our ACS-accredited partners. Officers conduct jobs via our mobile app which guides them through the job according to your instructions.
One platform view
One platform viewYou receive job reports from our platform after every call out with details of the alarm activation and our response. Sign in to book and manage services across your entire estate.
See alarm response in the platform
Arrival times, findings and actions for every activation in one view, with a full audit trail.
FAQs
An alarm response service sends a trained, SIA-licensed security officer to your premises when your intruder alarm activates, instead of your own staff attending. The officer investigates, secures the site and reports back. Forcefield provides it across 99.8% of UK postcodes through our network of ACS-accredited service partners, usually alongside our keyholding service.
Your alarm monitoring station alerts us as soon as your alarm goes off, (usually within a fraction of a second thanks to our integrations with major stations), and our team cancels down false alarms. We dispatch the best-placed officer to attend and assess the situation, and they liaise with the emergency services if needed. The officer stays until your site can be secured, and you receive a comprehensive report once the job is finished.
We always aim to attend as fast as possible, but alarm response times can’t be guaranteed. Attendance depends on location, traffic, weather and officer availability. We dispatch the nearest available officer, keeping travel distances short.
Our team filters out false alarms by calling and checking with you ahead of attendance, saving you the cost of unnecessary callouts. That means you’re only charged for attendances that are genuinely necessary.
The officer who attends liaises with the emergency services on your behalf and stays until your site can be secured, so the situation is under control from start to finish. We could then arrange boarding up or put emergency guarding in place until any necessary repairs are done.
We prefer to conduct an internal check and reset the alarm, so keys are usually required. Keyholding means we securely store your keys and alarm codes, which is what enables our officers to get into your premises and respond when an alarm activates. That’s why keyholding and alarm response are usually provided together. However, if you have a key box on site then we can also use that to gain access.
As soon as the job is finished, you receive a comprehensive report of the incident, letting you know we’ve been and what the issue was. You can book and manage your services through the Forcefield Platform.
Our network of 200+ ACS-accredited service partners operates in 99.8% of UK postcodes, so we can cover your entire portfolio, no matter where your properties are. In London, our dedicated London Operations team covers Central and Greater London.
Talk to us about Alarm Response
Tell us about your sites and we’ll put together a personalised quote.