Frequently Asked Questions

Forcefield is the new name for The Keyholding Company. We are still a physical security company, with the same teams, the same standards and the same contacts, under a name that reflects the full range of what we do. 

We began in keyholding and mobile security, and we have grown into a full-service security company, differentiated by our focus on technology and our service partner delivery model. The old name described where we started, not where we are today. 

What has changed: our name, our logo and visual identity, our website and our email addresses. 

What has not changed: the company ownership and leadership, your contract, your pricing, your contacts, and the standards we work to. 

This page answers the frequently asked questions about the change. You can also read the full announcement in our press release.

The Keyholding Company name served us well, but it described where we started, not where we are today. We began in keyholding and mobile security, and we have grown into a security company that offers a full range of security services, enhanced by our technology. Forcefield captures the range, reach and level of protection we provide today. 

Yes. Alongside the name we introduced a new logo, colour scheme (we kept our signature orange) and visual identity, which you will see across our website, our platform, emails and social media.

We became Forcefield on 9th November 2026, alongside the launch of our new website and brand. The transition was managed to limit the impact on ongoing services.

No. This is a rebrand, not an acquisition. We are the same legal entity, with the same company number, VAT number and bank details, and our ownership, leadership, and management teams are unchanged.

Forcefield is a trading name of The Keyholding Company Limited, company number 03538605, registered in England and Wales. Our registered company name is being updated with Companies House, and we will reflect that here once the change is complete.

We are the same company, offering physical security services across risk, systems, guarding, mobile and vacant property protection. What is different is how we deliver them: our technology elevates how those services are performed and reported on, and we focus on meeting our clients' objectives and outcomes.

Our inspiration for Forcefield is an invisible barrier that keeps chaos out through sharp technology. It works quietly and deliberately in the background, present and effective without being intrusive. Because that is exactly what excellent security looks like.

The logo is an expression of our approach: security that is sharp, not just safe. The oval represents the protective layer we provide for our clients. The square cut into its centre reflects the sharp service delivery and technology we provide alongside it.

Yes. If you need specific Forcefield brand assets, contact us with details on what you need and we can arrange this for you.

No. Contracts, terms and services are unchanged. The same points of contact and the same standards carry over exactly as they have been.

No. The rebrand did not change your pricing. Invoices are branded as Forcefield, but the amounts, terms and payment details are unaffected. 

No, and they have not changed as part of the rebrand. If you ever receive a message claiming any of our banking information has changed, please treat it as suspicious and check in with us directly.

Yes. The same people you work with stay in place, and nothing about who you deal with, or how you reach them, changed because of the rebrand.

No. The numbers you call are unchanged, and our own 24/7 Command Centre answers your calls, any time of day. 

Yes. Our email addresses are now on the forcefield.co domain (note: .co, not .com). 

Mail sent to @keyholding.com and @keyholding.co.uk addresses will continue to reach us, so nothing you send will bounce. We recommend updating saved contacts and adding @forcefield.co to your safe senders list.

Yes. Our ever-growing nationwide network of service partners is unchanged, held to the same shared standards as before. In London you will see the Forcefield brand on uniforms and vehicles, but the people behind the services are the same.

Site signage will move to the Forcefield brand over time. We have informed alarm receiving centres of the change, although some monitoring stations will only accept instructions from their own clients, so it is worth confirming the change with yours directly.

The platform now presents the Forcefield brand, and the new URL is platform.forcefield.co, with the previous URL redirecting automatically. The tasks you do in the platform, your logins and your data are all unchanged. Click here to sign in.

Yes. Your codes, PINs and access information are unchanged and remain secure. The rebrand did not touch your systems, your data or your access, and nothing has been compromised. If anyone contacts you asking to change or confirm these details citing the rebrand, please treat it as suspicious and check in with us directly.

No. Our accreditations, certifications and public sector framework places are held by the same legal entity and carry across unchanged. We remain an SIA Approved Contractor for Security Guarding, Key Holding and CCTV, and our ISO certifications, Cyber Essentials Plus, B Corp certification and framework places are unaffected. 

Each awarding body updates its own records in turn, so for a period some certificates and registers may still show The Keyholding Company. Certificates issued to The Keyholding Company Ltd, trading as Forcefield, remain valid. If you need a certificate in the Forcefield name for your records, contact us and we will confirm the position.

No. Nothing changes in how we work together. Forcefield remains a specialist partner behind your offering, supporting you to deliver a range of services to your clients that reduce complexity within your operations. We do not compete for your client relationships. We have and will always protect those relationships.

No. Your existing agreement stays valid. Where agreements are reissued under the Forcefield name over time, we will handle it and tell you clearly what, if anything, you need to do.

No. We are the same legal entity, with the same company number, VAT number and bank details. Payment terms and remittance details are unchanged. Remittance advice now carries the Forcefield logo.

Make sure the mobile app your teams use today is updated to the latest version via the iOS store and Play Store. The app has been renamed to Forcefield – Partner app (previously Chase), but all functionality remains unchanged.

No. The link you use to access the ops controller screen remains unchanged. Your login stays the same, and the way you receive jobs and instructions is unchanged.

For any information about your account, contact your account manager or your usual day-to-day contact. The numbers and email addresses you already hold still reach us. 

For anything else, including press and partnership enquiries, get in touch via enquiries@forcefield.co. 

Click here for more ways to speak to us.